Hi my name is Lu Bracher, I’m the principal and process manager here at Real Estate HQ.
I want to talk to you about maintenance because how it’s handled can make or break the experience for both landlords and tenants. At Real Estate HQ, we will run through all maintenance with you the property owner. Why? simply because you own the investment property and under the Property Occupation’s Act, if you’re not aware of it the agent is actually obligated to notify you of this. So if your current agents are not telling you what’s happening at your property, they’re not complying with the legislation.
However as a general courtesy, because maintenance is an expense even though it’s a tax deduction, it’s going to reduce your cash flow. And we know our investors, are not bottomless pits and you need to manage it’s your age.
Our process is very simple. Tenants notify us we promptly assess and then we advise you of the issue and how to resolve this generally the same day. You receive clear communication with context and a recommended action plan. Even if I’m sharing this with you publicly, and yes our competitors may see this. It doesn’t matter, I’m fine with that because here’s the truth: they can’t follow it consistently alright.
Consistency isn’t built into a manual. It’s actually built into corporate culture and here at Real Estate HQ
Culture is our engine. As the business owner, I’m across everything that’s happening at the property.
So you can pick up the phone, if you want to discuss anytime with me, you can’t say that about a lot of the business owners. And if I don’t have the information in hand, then I’m gonna find out I’m gonna get back to you
And this isn’t even a promise. This is what I do all the time. For us maintenance isn’t just a job, it’s part of the way. We protect your investment. Your peace of mind and your tenant’s experience. We provide you with clear communication, strategic action so that there are no nasty surprises. And that’s how we do it.
And we actually do it quite well. If you want property management where you never left in the dark, think consider us at Real Estate HQ because you’re not just handed off. You are guided. You are informed. And you are backed by a team that actually cares. Whether it’s maintenance or tenancy management, we will keep you involved all the time. We will keep you in control without overwhelming you
So let’s talk on how we can actually manage your investment better. My direct number is 0425 22 5678.
Because your property deserves more than generic service. It deserves Real estate HQ
