Testimonials

All of our real client testimonials

FROM ALL OF OUR CLIENTELE

Dr Ta
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Best agent
I recently sold my investment property with the help of Lu Bracher, and I couldn't be happier with the experience. From start to finish, Lu was incredibly professional, knowledgeable, and attentive to my needs as a seller. Lu provided expert guidance throughout the entire process, from pricing my property to negotiating offers and closing the sales. She went above and beyond to market my property to potential buyers, resulting in multiple offers and a quick sale.
What really stood out to me was Lu's exceptional communication skills. She kept me informed every step of the way, promptly answering all of my questions and addressing any concerns that arose. I always felt like a priority and that my needs were being met.
Overall, I highly recommend Lu to anyone looking to sell their property. Her expertise, professionalism, and outstanding customer service make them a top-notch agent in the real estate industry. Thank you, Lu Bracher, for making the sale of my investment property a success!
Kelvin and Rachna
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Dear Lu,

We just wanted to take a moment to say thankyou. When we were looking to move to Mango Hill we encountered many hurdles. Not being able to to apply to rental properties from NZ without an Aussie # (sic) meant we literally couldn’t put an application through. I started ringing around to try and get help and was met with many dead ends. Then I rang for Carnarvon Close. A lady was on her way to work, she pulled over to take my call. She listened to our situation and assured us she will do her best to help. And help she did. She personally spoke to the Owners and vouched for us based on a paper application she accepted, handwritten. We got the house to rent. We moved our family, kids, over to Auz to give them a brighter future with opportunities. We walked right into a pandemic, thats still ongoing. Through the many craziness (sic) of the past 2 year the house was our kids safe place. So we are thankful to you. The lady who pulled over and went the extra mile. We will always remember you. Kelvin and Rachna-Tenants 2020-2021
Client
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Great agent to deal with!

Lu and her team were great to deal with and made selling our home so stress free she had all the answers and good knowledge about the area. She is honest and always stuck to her word. I enjoyed speaking to someone with such a positive attitude and always so eager to help us in whatever way i needed. I would highly recommend Lu when looking to buy or sell a home, she is definitely the best agent when it comes buy or sell and was a great agent who managed my property for rental for over 5 years.
Client
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Great team

Very friendly and helpful never had a problem
Prompt service
Janice & Mark
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Can’t thank you enough. You’ve made things so easy.
Eng and Anabel
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Dear Lu and lovely team,
We want to send our heartfelt thanks and love to the whole team for the way you continue to manage our property and for your timely and professional advice.
Megan A.
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Dear Lu and team,
Thanks for going above and beyond for my property at Willow Road. I so appreciate your efforts and support.
Kael S and Daniel P
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Dear Lu and team,
Thankyou for being amazing property managers. We appreciate all the work you do.
Tanya F
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Dear Lu,
We want to thank you and your wonderful staff for your excellent service and taken(sic) great care of our properties.

I've rented through Real estate HQ now for three years and I have been so happy with Lu and the team for their understanding & they go over and above to help me.
I would highly recommend them as agents whether you are a Tenant or a Landlord.
They are very fair, very straightforward, I've always been kept in the loop.
I have a great relationship with Lu because she is so honest and doesn't beat around the bush & I like that in a person.
Me me
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I have been a long term tenant with this real estate since 2015 and Lu has been fantastic. The team has always been respectful, and I have felt that Lu in particular is extremely kind and compassionate. She has always been personal, helpful, and genuinely friendly. Nothing but positive responses and experiences with Lu and her team.
Tara F
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HQ have been an absolute pleasure in supporting me with my new rental. They have communicated directly and consistently with me throughout the whole process, especially Tiffany who has gone above and beyond to ensure the move in process run as smoothly as possible! I am a single mum with two children and have been unsuccessful with properties for over eight months. Given the current rental crisis they must of had hundreds of applicants on higher incomes, which goes to show there are wonderful people out there willing to give you a chance when you desperately need it. Thank you Real Estate HQ.
Tara F
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HQ have been an absolute pleasure in supporting me with my new rental. They have communicated directly and consistently with me throughout the whole process, especially Tiffany who has gone above and beyond to ensure the move in process run as smoothly as possible! I am a single mum with two children and have been unsuccessful with properties for over eight months. Given the current rental crisis they must of had hundreds of applicants on higher incomes, which goes to show there are wonderful people out there willing to give you a chance when you desperately need it. Thank you Real Estate HQ.
Angela B
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We rented thru realestate HQ (sic) for 3 yrs and always found them to be honest and helpful throughout our tenancy. When we chose to leave, due to retirement, we found her to be so helpful giving us the benefit of her years in the job. I have never had anyone help me as much as she did and for that I will be forever grateful. Lu is very friendly whilst being very professional
Thanku to the team at Real Estate HQ but especially to Lu
Steve P
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Lu called me following a general enquiry regarding property entry reports, and freely provided me with nearly 40 minutes of significant guidance on what I should and shouldn’t do as a prospective tenant.

Her enthusiastic advice demonstrated a fair and balanced truth-oriented approach to both Landlords and Tenants, and a very clear understanding of the industry and the legal aspects that apply to both parties.

It is clear that she had huge skills and experience in property management and her no-nonsense approach would broker the right outcome for the parties, whether tenant of landlord.

Based on this interaction, I would say that everything Lu has described in her profile would be accurate.

Thank you for your advice, Lu!
Chris & Jayne
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Lu and her team at real estate hq have managed our investment property from the outset. We purchased at Pimpama in 2010 Lu over seen everything for us from the build to arranging our first tenants as we reside in NSW. LU and her team were amazing our first tenants rented for nearly 8years with no issues we have Lu to thank for this all tenants have been good we really have had no problems. We made the decision reluctantly to sell again Lu arranged every thing for us and put us in contact with a solicitor the sale was handled in a very professional manner at our agreed price. We are so appreciative of everything Lu and her team have done on our behalf Lu treated us like family we cannot recommend real estate hq enough. Our sincere thanks 😊
Kahler A
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Big thanks to Lu and the Team!
As a pm myself they are doing an excellent job and the communication is like no other! Maintenance gets rectified straight away and after waiting 12 months to find my own place they have all been nothing but helpful and im truly grateful for them! Lu has extensive knowledge of the industry and as far as im concerned she one hell of a awesome pm! Thanks heaps Everyone!
Kahler A
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Big thanks to Lu and the Team!
As a pm myself they are doing an excellent job and the communication is like no other! Maintenance gets rectified straight away and after waiting 12 months to find my own place they have all been nothing but helpful and im truly grateful for them! Lu has extensive knowledge of the industry and as far as im concerned she one hell of a awesome pm! Thanks heaps Everyone!
John C
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Very impressed with the speed and professional manner that my urgent plumbing issue was resolved by Lu Brucher(sic) and the team at REHQ. A very special mention to Kevin Morcozo for his efforts and patience. Well done team.

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